Tenant Portal
Manage My Tenancy
Report maintenance issues, find payment information, and get in touch with your housing officer — all in one place.
Report an Issue
Maintenance request
Tenant FAQs
Common questions
How do I pay my rent?
Rent should be paid by bank transfer to the details on your tenancy agreement. If you need to set up a standing order or have questions about Housing Benefit payments, contact your housing officer.
Who is my housing officer?
Your housing officer's details are in your welcome pack. You can also call 0330 043 6586 and we'll direct your call appropriately.
How do I report a maintenance issue?
Use the maintenance form on this page, or call us on 0330 043 6586. For emergencies (gas leaks, flooding), call immediately — 24/7 emergency line available.
What happens at the end of my tenancy?
We'll contact you 8 weeks before your tenancy end date to discuss renewal or next steps. Please give proper notice as per your tenancy agreement.